What is the mission and philosophy of dew & dove as an organic clothing brand for babies and toddlers?

Our mission at dew & dove is to provide parents with a conscious clothing choice for their little ones. We believe in offering pleasing and stylish designs ensuring that our products are gentle on both, your child's skin and the environment. We are committed to using 100% GOTS-certified organic materials, promoting sustainability at every step while being comfortable and relevant for our customers.

Where is dew & dove based, and do you ship internationally?

dew & dove is proudly based in the United States. Yes, we do offer international shipping to many countries around the world. You can check if we ship to your country during the checkout process.

Can you tell me more about the GOTS certification and why it's important for your products?

The GOTS certification, which stands for the Global Organic Textile Standard, is a prestigious certification that guarantees our products are made from organic and sustainably sourced materials. It ensures that our clothing is free from harmful chemicals, making it safe for your child's delicate skin and nature. Additionally, it assures you that our entire supply chain adheres to firm environmental and ethical standards.

What makes dew & dove's clothing different from other baby & kids clothing brands in terms of materials and design?

What sets us apart is our unwavering commitment to using 100% GOTS-certified organic materials. This means our clothing is free from synthetic pesticides, fertilizers, and harmful dyes, making it exceptionally gentle on your child's skin. Our designs are not only stylish, fun and timeless but also thoughtfully created with your child's comfort in mind.

How can I be sure that the clothing is safe and gentle on my child's skin?

We understand your concern for your child's well-being. Our GOTS certification guarantees that our clothing is devoid of harmful chemicals and irritants. These organic materials are soft, hypoallergenic, and safe for even the most sensitive skin.

Are your products ethically produced, and do you support fair labour practices?

Yes, we are deeply committed to ethical production practices. We ensure fair wages and working conditions for every person involved in creating our clothing. We believe in fostering a positive impact, not just for your child but for all the hands that bring our products to life.

How do I create an account on the dew & dove website?

Creating an account is easy! Simply click on "Account" icon at the top of our website and follow the prompts. You'll need to provide some basic information, and you'll have your account in no time.

Can I update my personal information in my account, such as my shipping address?

Yes, you can. Once you're logged into your account, go to the "My Account" section. From there, you can update your personal information, including your shipping address.

What do I do if I forget my password or need to reset it?

No worries! On the login page, click "Forgot Password." We'll guide you through the steps to reset your password and get you back into your account.

How can I track my order history in my account?

Your order history is easily accessible in the "My Account" section. Click on "Order History," and you'll be able to view all your past orders, making it convenient for reference.

Is my personal information secure on your website?

Absolutely. We take the security of your personal information very seriously. Our website uses industry-standard encryption and security measures to ensure that your data is protected.

How do I place an order on the dew & dove website?

Placing an order with dew & dove is a simple and seamless process. Here's how it works:

• Browse our website and add the desired items to your shopping cart.
• Once you're ready to complete your purchase, click on the shopping cart icon at the top of the page.
• Review your selected items, quantities, and sizes in the cart.
• Click the "Proceed to Checkout" button.
• Fill in your shipping information and select your preferred shipping method.
• Choose your payment method, and if you have a promotional code or gift card, you can apply it here.
• Review your order summary, including items, shipping address, and total cost.
• Confirm your order by clicking "Place Order," and you'll receive an order confirmation email shortly.

Can I make changes to my order after it's been placed?

We understand that sometimes plans change. If you need to make changes to your order after it's been placed, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but please note that once an order has been shipped, changes may not be possible.

What payment methods are accepted for orders?

We accept a variety of payment methods, including: Visa, MasterCard, American Express, and PayPal. You can choose the payment method that is most convenient for you during the checkout process.

Do you offer gift wrapping or personalized messages for orders?

At present, we do not offer gift wrapping but are working to make it available in the future. However, we can include a personalized message with your order. It's a great way to make your gift even more memorable.

Is there a minimum order amount to qualify for free shipping?

We often offer free shipping for orders that meet a certain minimum purchase amount. The specific minimum amount may vary, so please check our current promotions or the shipping information provided during checkout to see if your order qualifies for free shipping.

Can I cancel my order, and what is the cancellation policy?

We understand that circumstances can change. If you need to cancel your order, please reach out to our customer support team as soon as possible. We'll do our best to assist you. Please note that the ability to cancel an order may depend on its current status. Orders that have already been shipped may not be cancelled, but we can help you with returns or exchanges.

Are my payment details secure when making a purchase on your website?

Your payment security is of utmost importance to us. Our website uses industry-standard encryption protocols to ensure the security of your payment information. You can shop with confidence knowing that your data is protected.

What payment methods do you accept, including credit cards, PayPal, and others?

We offer a range of payment options for your convenience, including major credit cards (Visa, MasterCard, American Express) and PayPal. You can choose the payment method that suits you best during the checkout process.

Do you offer any installment payment options?

At this time, we do not offer installment payment options. However, we regularly review our payment methods to provide the best options for our customers, so please check back for updates.

Are there any additional fees associated with specific payment methods?

We do not charge any additional fees for using standard payment methods. However, please be aware that your payment provider may have its own terms and conditions, including potential fees. We recommend reviewing your provider's policies for any additional information.

How do I use a promotional code or gift card during the checkout process?

To apply a promotional code or use a gift card, follow these steps during checkout:

• In the "Order Summary" section, you'll find a field labelled “Promo Code" or "Gift Card." Enter your code here.
• Click "Apply" or a similar button to validate the code.
• Your discount or gift card balance will be applied to your order total, and you'll see the updated total before completing your purchase.

How long does it typically take for orders to be shipped?

Order processing time typically takes between 1 to 3 business days. Once your order is processed and ready for shipment, the delivery time depends on your location and the shipping method you choose during checkout. We'll provide you with an estimated delivery date at the time of purchase.

What is the shipping cost, and do you offer free shipping?

Shipping costs are calculated based on your location, the size of your order, and the selected shipping method. We often offer free shipping promotions for orders that meet a specific minimum purchase amount. You can find detailed shipping cost information during the checkout process.

Can I track my package during transit?

Absolutely! You will receive a shipping confirmation email once your order has been dispatched. This email will include a tracking number and a link to our shipping company tracking portal, where you can monitor the real-time status and location of your package as it makes its way to your doorstep.

Do you ship internationally, and what are the shipping fees for international orders?

Yes, we offer international shipping to many countries worldwide. Shipping fees for international orders vary based on your location and the weight of your order. You can review the shipping cost during the checkout process before finalizing your purchase. Please know that any international sale is final, with no returns or exchanges.

Can I change my shipping address after I've placed an order?

Address changes can be accommodated before your order is shipped. If you need to update your shipping address, please get in touch with our customer support team as soon as possible. Once the order has been shipped, address changes may not be possible.

How can I track the status of my order?

Tracking the status of your order is easy. You can do so by following these steps:

• Locate the tracking number provided in your shipping confirmation email.
• Visit our shipping company tracking portal.
• Enter your tracking number in the designated field and click "Track." You'll be able to view the current status and location of your package.

Do I receive a tracking number, and where can I find it?

Yes, you will receive a tracking number in your shipping confirmation email. If you've created an account with us, you can also find your order's tracking information in the "Order History" section of your account.

Is there a mobile app for tracking my dew & dove orders?

Currently, we do not have a dedicated mobile app for order tracking. However, our website is optimized for mobile devices, making it easy to track your orders on the go using your smartphone or tablet.

How can I contact customer support for tracking-related inquiries?

You can reach our customer support team via the "Contact Us" page on our website. If you have any questions or concerns regarding your order's tracking status, our dedicated team is here to assist you promptly.

What is your return policy for Dew and Dove products?

Our return policy is designed to ensure your complete satisfaction with our products. we accept returns within 30 days of your order's delivery date. To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags attached.

Are there any items that are not eligible for returns?

For hygiene reasons, we cannot accept returns on items like undergarments, socks, or any items that have been personalized or custom-made for you.

How do I initiate a return or exchange?

To initiate a return or exchange, please follow these steps:

(a) Log in to your dew & dove account. Or email us at returns@dewanddove.com.

(b) Navigate to the "Order History" section and select the order containing the item you wish to return.

(c) Follow the prompts to initiate the return or exchange process. You'll receive further instructions and a return label if applicable.

Is there a time limit for making returns or exchanges?

Yes, we kindly request that you initiate a return or exchange within 30 days of your order's delivery date. This allows us to process your request promptly and efficiently.

 Do I have to pay for return shipping?

Return shipping costs may vary depending on the reason for the return and your location. If the return is due to a mistake on our part or a defective product, we will cover the return shipping costs.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For additional information and details, please visit our dedicated page on this section: 

https://www.dewanddove.com/policies/refund-policy

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at store@dewanddove.com.

Gift Cards

How can I purchase a dew & dove gift card?

Purchasing a dew & dove gift card is easy. Visit our website and go to the "Gifting" page. From there, you can choose the gift card amount, provide recipient information, and add it to your cart for purchase.

Can I use a gift card to pay for my order online?

Yes, you can use a dew & dove gift card to pay for your online orders. During the checkout process, enter the gift card code in the designated field, and the card's balance will be applied to your order total.

Do gift cards have an expiration date?

Our gift cards typically do not have expiration dates. You can use them at your convenience, but we recommend using them within a reasonable timeframe to avoid any issues.

Can I check the balance on my gift card?

Yes, you can check the balance on your gift card by visiting our website and navigating to the "Gifting" page. There, you will find an option to check your gift card balance by entering the card's code.

Are gift cards transferable or refundable?

Gift cards are generally not transferable or refundable. They are intended for use by the recipient specified during the purchase. If you have any concerns or questions regarding gift cards, please reach out to our customer support team for assistance.

How can I stay updated on dew & dove's latest promotions and discounts?

Staying updated on our latest promotions and discounts is easy:

• Subscribe to our newsletter: You can sign up for our newsletter on our website to receive exclusive offers and updates directly in your inbox.
• Follow us on social media: We regularly share promotions, discounts, and updates on our social media channels. Make sure to follow us on platforms like Facebook, Instagram, and Twitter.
• Check our website.

Do you offer discounts for bulk or wholesale orders?

We value all our customers, including those who require bulk or wholesale orders. If you're interested in such orders, please reach out to our dedicated sales team through the "Contact Us" page. They will provide you with information on available discounts and special arrangements for your specific needs.

What is the process for applying a promotional code during checkout?

Applying a promotional code during checkout is straightforward: Add the desired items to your shopping cart. Proceed to checkout. In the "Order Summary" section, you'll find a field labelled "Promo Code." Enter your promotional code in this field. Click "Apply," and your discount will be reflected in the order total.

Are there any restrictions or terms and conditions for using discounts or offers?

Yes, discounts and offers may come with specific terms and conditions, such as expiration dates or minimum purchase requirements. These details will be provided along with the promotion. We recommend reviewing the terms and conditions associated with each offer to ensure eligibility and compliance.

Introduction:

Welcome to dew & dove's Terms of Service. These terms outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to abide by these terms. Please read them carefully.

User Responsibilities:

• You must be at least 18 years old to use our services.
• You agree to provide accurate and current information during the registration process.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree not to engage in any unlawful activities while using our website.

Intellectual Property:

• All content on our website, including text, images, logos, and trademarks, is protected by copyright and other intellectual property laws.
• You may not reproduce, distribute, or use our content without prior written permission.

Privacy and Data Usage:

• Our Privacy Statement outlines how we collect, use, and protect your personal information. Please review it carefully.

Termination:

• We reserve the right to terminate or suspend your account and access to our services if you violate our terms or engage in inappropriate behavior.

Disclaimer:

• We provide our website and services "as is," and we make no warranties or guarantees regarding their accuracy, reliability, or suitability for your needs.

Governing Law:

• These terms are governed by and construed in accordance with the laws of the United States.

For additional information and details, please visit our dedicated page on this section: 

https://www.dewanddove.com/policies/terms-of-service 

PRIVACY STATEMENT 

Collection of Information:

We collect personal information as outlined in our Privacy Statement. This information may include your name, contact details, and browsing behavior.

Use of Information:

We use your information to provide and improve our services, customize your experience, and send you relevant updates.

Protection of Information:

We take measures to protect your information and ensure its confidentiality.

Cookie Usage:

We use cookies and similar technologies to enhance your browsing experience. For more information, see our Cookie Notice.

Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

Updates to Privacy Statement:

We may update our Privacy Statement from time to time. Check back periodically to stay informed.

For additional information and details, please visit our dedicated page on this section: 

www.dewanddove.com/policies/privacy-policy

www.dewanddove.com/policies/terms-of-service

Ownership:

All content on this website, including text, images, logos, and trademarks, is the property of dew & dove and is protected by copyright laws.

Usage Restrictions:

You may not reproduce, distribute, or use our content without prior written permission.

What Are Cookies:

Cookies are small text files stored on your device when you visit our website. They help improve your browsing experience.

Types of Cookies:

We use session cookies (which are temporary) and persistent cookies (which remain on your device).

Cookie Usage:

We use cookies for various purposes, including analytics, personalization, and advertising.

Cookie Control:

You can control and delete cookies through your browser settings. Please note that disabling cookies may affect your website experience.

Updates to Cookie Notice:

We may update our Cookie Notice to reflect changes in our practices. Check back periodically for updates.