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about Dew and Dove My Account Ordering Payments & Shipping Tracking Returns & Exchange Promotions, Discounts and Offers Terms of Service Privacy Statement Copyright  Cookie Notice

About dew & dove

What is the mission and philosophy of dew & dove as an organic clothing brand for babies and toddlers?

Our mission at dew & dove is to provide parents with a conscious clothing choice for their little ones. We believe in offering pleasing and stylish designs ensuring that our products are gentle on both your child's skin and the environment. We are committed to using 100% GOTS-certified organic materials, promoting sustainability at every step while being comfortable and relevant for our customers.

Where is dew & dove based, and do you ship internationally?

dew & dove is proudly based in the United States. Yes, we do offer international shipping to many countries around the world. You can check if we ship to your country during the checkout process.

Can you tell me more about the GOTS certification and why it's important for your products?

The GOTS certification, which stands for the Global Organic Textile Standard, is a prestigious certification that guarantees our products are made from organic and sustainably sourced materials. It ensures our clothing is free from harmful chemicals, making it safe for your child's delicate skin and the environment. It also assures you that our entire supply chain adheres to firm environmental and ethical standards.

What makes dew & dove's clothing different from other baby & kids clothing brands?

What sets us apart is our unwavering commitment to using 100% GOTS-certified organic materials — free from synthetic pesticides, fertilizers, and harmful dyes. Our designs are stylish, fun, and timeless, thoughtfully created with your child's comfort in mind.

How can I be sure that the clothing is safe and gentle on my child's skin?

Our GOTS certification guarantees that our clothing is devoid of harmful chemicals and irritants. These organic materials are soft, hypoallergenic, and safe for even the most sensitive skin.

Are your products ethically produced, and do you support fair labour practices?

Yes, we are deeply committed to ethical production practices. We ensure fair wages and working conditions for every person involved in creating our clothing. We believe in fostering a positive impact — not just for your child, but for all the hands that bring our products to life.

My Account

How do I create an account on the dew & dove website?

Creating an account is easy! Simply click the "Account" icon at the top of our website and follow the prompts. You'll need to provide some basic information, and you'll have your account in no time.

Can I update my personal information, such as my shipping address?

Yes. Once you're logged in, go to the "My Account" section. From there, you can update your personal information, including your shipping address.

What do I do if I forget my password or need to reset it?

On the login page, click "Forgot Password." We'll guide you through the steps to reset your password and get you back into your account.

How can I track my order history?

Your order history is accessible in the "My Account" section. Click on "Order History" to view all your past orders.

Is my personal information secure on your website?

Absolutely. Our website uses industry-standard encryption and security measures to ensure that your data is protected.

Ordering

How do I place an order on the dew & dove website?

Placing an order is simple. Here's how it works:

  • Browse our website and add the desired items to your shopping cart.
  • Click the shopping cart icon at the top of the page when you're ready to purchase.
  • Review your selected items, quantities, and sizes.
  • Click "Proceed to Checkout."
  • Fill in your shipping information and select your preferred shipping method.
  • Choose your payment method and apply any promotional codes or gift cards.
  • Review your order summary and click "Place Order." You'll receive a confirmation email shortly.

Can I make changes to my order after it's been placed?

If you need to make changes, please contact our customer support team as soon as possible. Once an order has been shipped, changes may not be possible.

What payment methods are accepted?

We accept Visa, MasterCard, American Express, and PayPal.

Do you offer gift wrapping or personalized messages?

We do not currently offer gift wrapping, but we can include a personalized message with your order.

Is there a minimum order amount for free shipping?

We offer free shipping on orders $49 and over. Please check our current promotions or the shipping information at checkout for details.

Can I cancel my order?

Please reach out to our customer support team as soon as possible. Orders that have already shipped may not be cancelled, but we can assist with returns or exchanges.

Payments & Shipping

Are my payment details secure?

Yes. Our website uses industry-standard encryption protocols to protect your payment information.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal.

Do you offer installment payment options?

At this time, we do not offer installment payments. We regularly review our payment methods, so please check back for updates.

Are there additional fees for specific payment methods?

We do not charge additional fees for standard payment methods. Your payment provider may have its own terms and conditions, so we recommend reviewing their policies.

How do I use a promotional code or gift card at checkout?

  • In the "Order Summary" section, find the field labelled "Promo Code" or "Gift Card" and enter your code.
  • Click "Apply" to validate the code.
  • Your discount or gift card balance will be applied to your order total.

How long does it take for orders to ship?

Order processing typically takes 1–3 business days. Delivery time depends on your location and the shipping method selected at checkout.

What is the shipping cost, and do you offer free shipping?

We offer free shipping on orders $49 and over. Shipping costs for orders under $49 are calculated at checkout based on your location and selected shipping method.

Can I track my package during transit?

Yes! You'll receive a shipping confirmation email with a tracking number and a link to our carrier's tracking portal once your order is dispatched.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping fees vary based on location and order weight. Please note that international sales are final — no returns or exchanges.

Can I change my shipping address after placing an order?

Address changes can be made before your order is shipped. Please contact our customer support team as soon as possible.

Tracking

How can I track the status of my order?

  • Locate the tracking number in your shipping confirmation email.
  • Visit our carrier's tracking portal and enter your tracking number.
  • Click "Track" to view the current status and location of your package.

Do I receive a tracking number, and where can I find it?

Yes. Your tracking number is in your shipping confirmation email. If you have an account, you can also find it in the "Order History" section.

Is there a mobile app for tracking dew & dove orders?

We don't have a dedicated mobile app, but our website is fully optimized for mobile devices so you can track orders on the go.

How can I contact customer support for tracking-related inquiries?

You can reach our customer support team via the "Contact Us" page on our website.

Returns & Exchange

What is your return policy for Dew and Dove products?

Our return policy is designed to ensure your complete satisfaction. We accept returns within 30 days of your order's delivery date. To be eligible, the item must be in its original condition — unworn, unwashed, and with all tags attached.

How do I initiate a return or exchange?

  • Log in to your Dew & Dove account, or email us at returns@dewanddove.com.
  • Navigate to the "Order History" section and select the order containing the item you wish to return.
  • Follow the prompts to initiate the process. You'll receive further instructions and a return label if applicable.

Do I have to pay for return shipping?

We're happy to cover return shipping on all eligible returns — no matter the reason. Simply initiate your return through your account or by emailing us at returns@dewanddove.com and we'll take care of the rest. Please note that the original shipping cost paid at the time of your order is non-refundable, regardless of the reason for the return.

Is there a time limit for making returns or exchanges?

Yes — please initiate your return or exchange within 30 days of your order's delivery date. This allows us to process your request promptly and efficiently.

Are there any items not eligible for returns?

For hygiene reasons, we cannot accept returns on undergarments, socks, hair accessories, or items that have been custom-ordered for you.

What is the process for receiving a refund or exchanging an item?

Once we receive and inspect your returned item, we will process your refund or exchange. Refunds are issued to your original payment method. Exchanges are processed promptly and the replacement item will be shipped to you. Please note that exchanged items are final sale and cannot be further returned or exchanged.

European Union 14-day cooling off period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition as received — unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, a refund will be issued to your original payment method within 10 business days — please keep in mind that your bank or credit card provider may require additional time to post the credit. Please note that original shipping costs are non-refundable; your refund will reflect the cost of the item(s) returned.

If more than 15 business days have passed since we approved your return, please don't hesitate to reach out to us at store@dewanddove.com.

For full details, please visit: www.dewanddove.com/policies/refund-policy

Gift Cards

How can I purchase a dew & dove gift card?

Visit our website and go to the "Gifting" page. Choose the gift card amount, provide recipient information, and add it to your cart.

Can I use a gift card to pay for my order online?

Yes. During checkout, enter the gift card code in the designated field and the balance will be applied to your order total.

Do gift cards have an expiration date?

Our gift cards typically do not expire, but we recommend using them within a reasonable timeframe.

Can I check the balance on my gift card?

Yes — visit the "Gifting" page on our website and enter your card code to check the balance.

Are gift cards transferable or refundable?

Gift cards are generally not transferable or refundable. If you have questions, please reach out to our customer support team.

Promotions, Discounts and Offers

How can I stay updated on dew & dove's latest promotions and discounts?

  • Subscribe to our newsletter for exclusive offers and updates.
  • Follow us on social media — we regularly share promotions on Facebook, Instagram, and more.
  • Check our website for the latest deals.

Do you offer discounts for bulk or wholesale orders?

Yes. Please reach out to our sales team through the "Contact Us" page for information on bulk or wholesale pricing.

How do I apply a promotional code at checkout?

Add your items to the cart and proceed to checkout. In the "Order Summary" section, enter your code in the "Promo Code" field and click "Apply." Your discount will be reflected in the order total.

Are there restrictions or terms and conditions for discounts or offers?

Yes — discounts may have expiration dates or minimum purchase requirements. Please review the terms provided with each offer to ensure eligibility.

Terms of Service

Introduction

Welcome to dew & dove's Terms of Service. By accessing or using our website, you agree to abide by these terms. Please read them carefully.

User Responsibilities

  • You must be at least 18 years old to use our services.
  • You agree to provide accurate and current information during registration.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree not to engage in any unlawful activities while using our website.

Intellectual Property

  • All content on our website — including text, images, logos, and trademarks — is protected by copyright and intellectual property laws.
  • You may not reproduce, distribute, or use our content without prior written permission.

Privacy and Data Usage

Our Privacy Statement outlines how we collect, use, and protect your personal information. Please review it carefully.

Termination

We reserve the right to terminate or suspend your account if you violate our terms or engage in inappropriate behavior.

Disclaimer

We provide our website and services "as is" and make no warranties or guarantees regarding their accuracy, reliability, or suitability for your needs.

Governing Law

These terms are governed by and construed in accordance with the laws of the United States.

For full details, visit: www.dewanddove.com/policies/terms-of-service

Privacy Statement

Collection of Information

We collect personal information as outlined in our Privacy Statement. This may include your name, contact details, and browsing behavior.

Use of Information

We use your information to provide and improve our services, customize your experience, and send you relevant updates.

Protection of Information

We take measures to protect your information and ensure its confidentiality.

Cookie Usage

We use cookies and similar technologies to enhance your browsing experience. For more information, see our Cookie Notice.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Updates to Privacy Statement

We may update our Privacy Statement from time to time. Check back periodically to stay informed.

For full details, visit: www.dewanddove.com/policies/privacy-policy